Press Release

May 24, 2017

The power of personalisation in retail

Increased personalisation and high levels of engagement are the keys to building long-lasting relationships between retailers and shoppers. With the advent of omnichannel shopping journeys, where customers expect efficiency and personalisation of service across in-store, mobile, and desktop shopping, this engagement is more complex than ever to navigate. What constitutes a great shopping experience today is vastly different than what it used to be.

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February 4, 2016

Digital study reveals new shopping habits

Digital shopping is still on the rise in the ANZ region, with 85% of Australians and New Zealanders now shopping online.

This is according to a new CitiXsys report, ‘The Era of Unlimited Shopping Possibilities’, based on a survey conducted in October 2015 with Australian and New Zealand shoppers.

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February 2, 2016

New report says the omnichannel train is passing Kiwi retailers by

A new report into omnichannel use from software solutions provider CitiXsys has good news and bad news for Kiwi retailers. The good? We’re about on par with Australia in terms of the rate at which omnichannel’s been adopted by retailers. As for the bad – Australia and New Zealand are both well behind the global eight-ball.

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December 14, 2015

Four ways to use social media to boost customer loyalty

Marketing experts reveal secrets to leveraging social media to attract and retain loyal customers

In the third instalment of our customer loyalty series, we look at how to utilise social media in modern customer loyalty and engagement.

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December 7, 2015

Customer loyalty part 2: ​How to leverage data to boost loyalty

Leveraging deeper data insights has become critical to ensuring customer loyalty in an increasingly competitive digital landscape.

According to retail software provider, CitiXsys A/NZ senior vice-president, Paula Da Silva, capturing transactional information as well as organising data to gain genuine insights into customer spending habits are essential practices for anyone trying to secure robust customer loyalty.

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November 24, 2015

EXCLUSIVE: CitiXsys increases A/NZ channel play

CitiXsys, provider of the omni-channel retail solution, iVend Retail, is accelerating its expansion in the A/NZ market. The move comes off the back of a $US25 million capital the company raised last year.

CitiXsys, in collaboration with its current partners, is focusing heavily on the opportunity to help retailers in A/NZ to improve shopping experiences both in-store and online through its iVend Retail management software offering.

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November 12, 2015

How ANZ retail VARs can win at omnichannel

There was a time when a well-stocked inventory and a point-of-sales system was the only thing a retailer needed to serve their customers. Those days are long gone.

Today, we see omnichannel strategies being implemented by a growing number of retailers, aiming at differentiating themselves from their competitors and providing a unique and ultra-personalised customer experience.

Australia and New Zealand, which are notoriously tough retail markets, are no exception.

A growing number of retailers in Australia and New Zealand are implementing omnichannel strategies, opening fantastic growth opportunities for retail solutions providers and value-added resellers.

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September 9, 2015

CitiXsys Appoints Paula Da Silva to Senior Vice President of Sales, Asia Pacific

NEW YORK–(BUSINESS WIRE)–CitiXsys, a leading omnichannel retail solution provider, announced the promotion of Paula Da Silva to the role of Senior Vice President of Sales, Asia Pacific.

Da Silva, who joined CitiXsys in 2006, has been instrumental in establishing the sales channels and respective local support teams throughout Asia Pacific, Latin America and North America. Da Silva now takes on the challenge of focusing predominantly on further growing sales in the Asia Pacific region.

Prior to CitiXsys, Da Silva was Country Manager for Microsoft’s FRx Financial Reporting solution for the mid-market segment. She is a highly regarded figure in the retail industry, respected by her team of professionals and known for her strong track record in operational excellence and effective mentorship.

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