Overview

iVend eCommerce enables you to adopt Omnichannel and eCommerce capabilities seamlessly. Launching your brick-and-mortar store into the world of online shopping is easy with iVend eCommerce. While helping you sell more, iVend eCommerce integrates into your back-office and transforms retail operations into single unified system. iVend eCommerce accelerating your sales growth and opens up a whole new audience.

iVend eCommerce comes with standard “Skins” giving retailers the flexibility to use them to adopt look and feel as per their branding preferences.

As an eCommerce and mCommerce platform, iVend Retail allows shoppers to conduct their business online as they do at your brick-and-mortar store – imparting customers a uniform experience where they have access to all products, images, promotions, and schemes. iVend eCommerce skins also allow your eStore to have a unique appearance and feel.

Know More about iVend eCommerce

Mobile Responsive
The Mobile Responsive Web design is a feature that enables you to build and maintain a single online shopping portal to serve customers on all kinds of mobile devices: smartphones, tablets, laptops and more.
‘Skins’ for one-of-a-kind look
iVend eCommerce gives you the choice of making your site look absolutely unique with distinctive skins. With actions and appearances available to very few e-retailers, your eStore will stand out from the crowd.
Easier data access for your customers
The online store can give your customers access to a great deal of valuable information anytime, anywhere. With full omni-directional integration, the information can include order history, invoice history, shipment tracking, username and password management, and re-order capabilities.
Shop via mobile Anytime, Anywhere
Customers like to shop on the move through their mobile devices. mCommerce feature in iVend helps your customers access eStore, complete with the power to browse, compare, buy and checkout.
Seamless integration with back office operations
iVend eCommerce integrates seamlessly with your Enterprise’s back office operations for order generation and tracking, eliminating manual errors in processing orders. It results in lower manpower costs and streamlined customer information for your store. The integrated web storefront automatically transfers order data to the back-office.
Endless Aisles
Retail Stores with Integrated iVend eCommerce portal can facilitate your customers with the ‘endless aisles’ capability. The customer can also buy store-available merchandise online and getting this delivered to their doorstep. A more sophisticated way to utilize this capability involves offering an expanded assortment for ‘web-only’ purchases and tying various ‘retail touch points’ together so that the consumer’s experience is seamless – from product comparison and selection, to purchasing and receiving after-sales service or returns.
Sales, Marketing & Coupons
Product Management
  • Categories/Departments/Manufacturers Supported.
  • Supports cross-matrix of products mapping.
  • Paged browsing for categories and sections: Keeps page size small, and optimizes user experience.
  • Featured Products
  • Disable buy buttons for specific products
  • Support for 3 images sizes: icon, medium, large
  • Automatic image scaling
  • Donation Products (e.g. Customer Enters Price)
  • Restrict product quantities to preset values (e.g. 5, 10, 15, 20, 25, etc.)
  • Enforce product minimum order
  • Show inventory availability status on product page to customer
  • Multiple Warehouse Inventory Visibility
  • Multi-store eCommerce
  • Recurring products can have varying intervals (days, weeks, months, years)
  • Downloadable products supported with automatic e-mail to customer with download instructions
  • Support for simple products (e.g. a book) or products with attributes
  • Product Descriptions can include HTML formatting
  • Limit orders to quantity on hand inventory, or allow customers to place orders for items out of stock.
  • Category, Department, and Manufacturer “names” can be renamed (e.g. “Baby Toys”, “Puzzles”, “Lego”, whatever you need
  • Attribute Management through Item Matrix Integration
  • Product Image Display by Code, ID or UPC Code
  • Promotional Sale Countdown Timer
SMS Integration
iVend eCommerce is equipped to send SMS to shoppers in the following events.
  • Shopper’s Registration
  • Password Change
  • Forgot Password
  • Item Back in stock notification
  • Successful Order Placement
  • Order Shipment notification
  • Order Refund notification
Business to Business (B2B)
iVend eCommerce has out-of-the-box B2B feature set with enhanced features such as:
    • Create Shipping tax and Coupon Rules
    • Re-order of Common Items
    • Ability to track shipments and view order history online
    • Purchase orders and MicroPay ease up invoicing process for Bulk buyers
    • Credit limit check
Customer hierarchy | Quotation to order | Customer hierarchy | Store Credit
Site Management & Customer Service
  • Store Locator
  • Responsive Design
  • Image Hotspot
  • UDF Integration
  • Right to Left format support for Arabic language
  • Configure products, prices, taxes, shipping, etc all from the administration site
  • Customer can view Order History
  • Customer one click re-order any prior order
  • Multiple billing/shipping addresses per customer
  • Order options supported
  • General Site Disclaimer Message (Agree Before Entering) supported
  • Can set minimum order product quantities before allowing checkout
  • Recent Products Page
  • Best-Seller Products Page
  • Phone Order Entry Module
  • Friendly error handling
  • Comprehensive administrative reports, including revenue trends & graphs, visitor trends & graphs, customer order percentages, affiliate revenue reports, tax reports, etc.
  • Recurring orders with shopper empowerment
  • Mini-Cart
  • Shopping cart can be told to clear in N days
  • Support for the most common display formats: grid and list
  • One Page Checkout
  • Exit Offer
  • Store News Items Supported
  • Shopping cart can persist over visits
  • Order notes can be entered by customer with special instructions
  • Each cart item can also have notes entered by the customer
  • Shopping “cart” can be renamed (e.g. Shopping Bag).
  • Can require customer to agree to Terms and Conditions block (user defined) before proceeding with payment
  • Hide products, categories departments (publish or un-publish capability)
  • Integrated Product Search
  • Advanced Product Search Page (by category, section, manufacturer, price range, SKU, etc)
  • Remember me option for returning users.
  • Order History Pages: Customers can get their prior order histories; check order status, etc. all online.
  • Shopping Cart items can persist over time (even months if desired). Great for return customers, who later wanted to order a product, but forgot which one they wanted.
  • Customer can view all of their prior orders.
  • Administrators can edit customer profiles, delete customers, update their address books, billing information, etc.
  • Administrator can edit/enter service notes visible by customer regarding order status, special notes, etc
  • Report Designer
Shipping
  • Calculate Shipping By:
    • Order Weight
    • Order Total
    • Use Fixed Prices
    • Specify All Orders As Free Shipping
    • Fixed Percent of Order Total
    • Fixed Item Shipping Costs (e.g. Shipping Cost By Product)
    • Real Time Shipping Rates
  • Multiple ship-to addresses per order (a customer on one order can ship some items to address A, and other items to address B)
  • Mark Customer Levels/Profiles as free shipping (or tax exempt)
  • Configurable local pickup option that can be restricted by geographic region
  • In Store Pickup
  • Enhanced Order Delivery Management using Order Best Fit, Item Best Fit and Specific Warehouse
  • Refund supported through Store Credit
  • Admin defined shipping methods (e.g. Ground, Next Day, 2nd Day, Priority, etc)
  • Real Time Shipping carriers can vary based on Domestic or International shipping address.
  • Filter Real Time Shipping Rates You Want To Allow
  • Add Shipping & Handling Extra Fee To Orders
  • Shipping Methods Verified Against User Addresses During Checkout (this avoids the ground shipping to Hawaii situations!)
  • Shipping Tracking #’s e-mailed to Customers
  • Support for Downloadable Products
  • Support for “No Shipping Required” Products (e.g. services)
  • Allow “Free shipping over $X” for site
  • Batch Shipping Order Printing/Tracking Integration with UPS WorldShip and FedEx Shipping Mgr.
  • ShipWire Interface Supported
  • Approval based Order Integration
Payment and Checkout
  • Accept Credit Cards in Real Time: Cards can be processed & verified in real-time, or you can delay processing until a later time
  • C.O.D. (Cash on delivery)
  • Purchase Order
  • Request For Quote
  • Backup Gateways – never miss an order due to problems with your gateway! Simply set up an alternate gateway (separate gateway account required) and the site will roll over to that if the primary gateway fails.
  • Gift Cards
  • Pass Book Integration
  • Loyalty Points Redemption
  • Anonymous Checkout
  • “One Page” Checkout
  • MANUAL Gateway (just collects order & payment information for offline processing)
  • Store can be set to authorize only, or auth-capture credit card mode. You can then capture payment at shipment if desired
  • Void & Refund supported
  • Refund supported through store credit
  • Partial Refund and Add-Hoc Charges Supported
  • Mark Transactions As Fraud
  • Ban Fraud Users from Site
  • Support for recurring orders/payments (auto-ship products)
  • Customer can define multiple billing/shipping addresses and select during checkout
  • Support for CV2 (credit card security code) entry and checking (fraud prevention)
  • Credit card numbers never displayed on site, but remembered for user in an encrypted state shown as ****1111 on site). Storage can be disabled by both store admin and customers if they choose.
  • Disable storing of credit cards if desire
  • Set a minimum order total threshold for proceed to checkout (e.g. must purchase over $100)
Safety & Security
  • PCI compliance
  • SAP Certified
  • Supports SSL Encryption for secure ordering. Cart automatically switches into secure mode appropriately. Supports any brand SSL certificate.
  • IP Address Tracking: For safety and auditing, IP addresses are logged
  • Require periodic admin password changes
  • Password Salting + Hashing
  • Store Admin can lock out any customer account for security/fraud reasons
  • Access Rights
  • All Password Change Operations Logged
  • RegEx AppConfig control over strength of passwords required for store logins and admin logins
  • Support for dynamic encryption key changes via admin site
  • Comprehensive 1 Year Aged Read Only Security Log built into admin site. Viewable only by admin Super User
  • Any order can be marked as fraud for later forensics
  • Allow Customers to individually select if they want their credit card information stored (overrides by store admin possible)
Search Engine Optimization (SEO)
  • URL rewrite rules – easily format your store’s URLs the way you want them to look.
  • EVERY product, category, and department page can have their own custom search engine meta tags (title, keywords, description, no script blocks, etc)…
  • Google Xml Site Maps Supported: a direct Google search engine submission method sanctioned by Google
  • Google Analytics Site Metrics & E-Commerce Tracking Compatible
  • Fully Dynamic
    • Page Titles
    • Site Map (optimized for search engines)
    • Search Engine Meta-Tags
  • Yahoo! Xml Site Maps Supported: a direct Yahoo! search engine submission method sanctioned by Yahoo!
  • Second tree-form dynamic site map (optimized for users)
Payment Gateways Supported
   
Pricing and Promotion Management
  • Tax Exclusive / Tax Inclusive Pricing
  • Store specific pricing
  • Period and Volume Discounts:
    • Pricelist Based
    • Special Prices for Business Partners
  • Discount Groups: Define discounts for Business Partners based on:
    • Item Groups
  • Item Manufacturers
  • Special Pricing (Similar to one we have in SAP Business One)
 
  • Define promotions to allow discounts for a specific quantity and/or combination of goods
  • Promotion based on sale totals
  • Happy hour based promotions
  • Define discounts based on:
    • Item Groups
    • Manufacturers
  • Coupons – by Manufacturers or by Retailer
  • Fixed Price Promotions – Buy X Get Y at Fixed Price
  • Discreet pricing by customer and customer group
  • Configuring Customer Specific Discounts

How Does It Work

iVend eCommerce is the simplest way brick-and-mortar retailers can go online. As a web-based application that simplifies the way to set up a web-store and sell products online, this video explains the features and benefits of integrated eCommerce. With help of our simple and intuitive processes, setting up an online shopping portal has never been this easy. iVend eCommerce seamlessly integrates into iVend Retail, making it the right choice, not only for retailers, but also for non-retail industries. The application is PCI compliant and comes with inbuilt integrations to all popular shipping carriers and payment gateways. It also has an inbuilt Search Engine Optimization further enhancing online traffic to the portal.

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