Overview

iVend Retail is an end-to-end retail management solution that covers everything from POS to back office to head office operations. An iVend Retail setup can range from a single store to a complex multi-store environment with complete integration of a retailers day-to-day operations. iVend Retail automates entire retail processes, virtually eliminating paperwork.

iVend Retail’s ability to integrate with almost any ERP, along with PCI-certified security standards. iVend Retail provides the respective managers a total control over their activities. In-Store transactions are replicated to the Head Office, allowing quick decision making without any delays.

Every iVend Retail deployment has minimum following three components:

iVend Enterprise – is the central repository from where master data is disseminated across the chain AND all the transactions get consolidated. iVend Enterprise is configured at the head office and used to define the retail enterprise and organization wide policies

iVend Store Manager Console – A typical store setup will have the iVend Store Server running iVend Store Manager Console – the application that is used by the store back office users to carry out their day-to-day business functions like – receiving of goods, requesting stock transfers, raising purchase orders, managing till operations, stock counting, inventory management, generating different reports, managing user rights, etc

iVend Terminal POS enhances the in-store shopping experience as a powerful and fully-integrated retail management system. Available on terminal and mobile devices as well; iVend’s multi-store, multi-user, e-commerce, loyalty-ready abilities empowers retailers to engage shoppers.

iVend Terminal POS is the traditional Point-Of-Sale application and can also perform as the execution point for configurations done at the Head Office which include pricing, discounts, promotions, tender types, layaways, and returns. It’s easy-to-use user interface (UI) provides an intuitive User Experience (UX) and it can be operated using a keyboard (via a traditional POS) or a touch screen (a Mobile POS).

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Stock Management with Handheld Devices
The Handheld module in iVend POS allows users to manage store inventory using a handheld device running Windows Mobile OS version 6.0 or 6.5. Transactions such as Good Receipt PO, Stock Transfer Shipment & Receipt, Goods Issue & Receipt, Goods Return to Vendor, Stock Take, item Lookup can be performed using the handheld device.
SMS Integration
SMS integration in iVend Retail has been incorporated with the aim of benefitting retailers and their customers. Retailers can now send SMS notifications to their registered customers. This is in addition to the email notifications that can be sent out from the application. Retailers can also SMS specific keywords to the application to receive configured reports via email.
Merchandise Hierarchy
A Retail Enterprise’s Merchandise Hierarchy is a reporting structure under which sales and inventory of products are tracked and managed. Merchandise hierarchy has multiple levels with the highest level providing an overall enterprise view. This then narrows down to families or classes of products. Merchandise Hierarchy in iVend Retail allows the retail management to:
  • Define multiple Merchandise Hierarchies in the system
  • Attach more than one Merchandise Hierarchy to individual products
  • Top-down reporting at all Merchandise Hierarchy levels
Replenishment Planning
Executing the Replenishment Planning process generates retail stock movement recommendations to replenish warehouses or stores by purchase orders or stock transfers. Replenishment Planning calculates gross requirements based on In-Stock Quantity, Open Sales Orders, Open Purchase Orders, Forecasts, Stock Transfer Shipments, Stock Transfer Requests, etc. The Replenishment Planning also takes into account predefined planning parameters such as Minimum Inventory, Minimum Order Quantity and the Lead Time.
Sales Forecasting
A central activity in any retail organisation, Sales Forecasting enables the retailer to take informed business decisions regarding inventory, cash flow or plan for growth. Forecasting in iVend Retail provides a wide range of projection models with an automatic ‘best pick’ option. Forecasts can be generated based on product, product group, product categories and merchandise hierarchy. Furthermore, the retail forecast can be consumed in Replenishment Planning calculations.
Inventory Control to Avert Stock-Outs
iVend Retail delivers complete visibility across the entire retail chain. POS operators can view entire stock across stores or at the main warehouse/distribution centre at the POS. In the unlikely event of stock-outs, POS operators can put items on order and fulfil them from other stores at a later date by replenishing stock from the distribution centre.

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Replenishment Planning
  • Available for execution at Store or at the Enterprise
  • Generate recommendations for stock transfer or purchase orders
  • Takes into consideration Minimum level | Order multiple | Lead time | Replenishment sources | Pack size/UOM
Sales Forecasting
  • Sales Forecasting model with automatic “best pick” option
  • Sales Forecasting can be consumed in replenishment planning
  • Generate forecasts based on Product | Product group | Product categories | Merchandise hierarchy
Merchandize Hierarchy
  • Logically group items into a merchandise hierarchy for effective planning
  • Define upto 15 hierarchical levels in an hierarchy
Dashboards
  • Fully interactive business intelligence dashboards
  • Drag & drop feature to create dashboards in record time
  • Can be viewed from iVend management console/ any standard browser using the iVend web viewer
Inventory Management
  • Setup Product database for standard, serialized, batch managed, kit, assembly and non-inventory items
  • Items can be marked as non-refundable
  • Inventory control for serial and batch managed items based on expiry date
  • Define Open Items which can be used with price override
  • Create, manage, build and break down kits at individual stores
  • Store and track offline inventory
  • Create and manage assemblies at individual stores
  • Data Optimization
  • Unit of Measurement and Multiple UOM
  • Data Purge store wise
  • Barcode Masking

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How Does It Work

In today’s competitive retail marketplace, a retailer must adopt strategies to enhance end consumer experience.

Delivering superior customer experience is a key focus area for most retailers. To reach that pinnacle, retailers look for innovative solutions and ways to address their customer service needs. A retailer must adopt a system which is Scalable, Integrated, Available, Mobile and Secure. The video below emphasizes the technology differentiators that a retailer must keep in mind before zeroing down a Retail solution.

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